Jobs at the Hamilton Chamber of Commerce

Membership Engagement Coordinator

OVERVIEW:

Established in 1845, the Hamilton Chamber of Commerce is the city’s oldest institution. The Chamber office is located in the heart of downtown Hamilton and represents 1,000+ member businesses. The Chamber is committed to contributing to the success of our members and our community. The Chamber offers a collaborative and flexible work environment and a competitive employee benefits package.

JOB DESCRIPTION:

The Membership Engagement Coordinator will be a key player on the Chamber team within Membership Services. This position will play a key role in meeting the needs of the organization’s current members and in developing and implementing strategies to aggressively increase the membership of the organization.

ROLES AND RESPONSIBILITIES:

In this capacity, you will be responsible for:

Membership Services:

  • Assisting with growing the membership of the Chamber by supporting the Membership Manager in the prospecting, onboarding of new members and the retention of current members
  • Enhancing and exhibiting strong membership value to current and prospective members
  • Acting as a connector for and among our members
  • Managing and growing the organization’s affinity and member program offerings
  • Engaging members in the Chambers programs, policy development and initiatives

CRM Delivery and Maintenance

  • Assisting with the implementation and oversight of the organization’s CRM system
  • Managing monthly status reports and providing updates to Chamber management based on analytics from the CRM and other tools
  • Managing and tracking interactions with Chamber members through the Chamber’s CRM

Marketing/Communications

  • Collaborating with the team to develop and execute external communications and marketing strategies to members and stakeholders
  • Ensuring the organization’s website is up-to-date and effective
  • Assisting in the creation of all marketing materials including weekly newsletter, social media, video content etc.

QUALIFICATIONS:

The ideal candidate will:

  • Be a natural connector
  • Adhere to the highest standards of customer service
  • Have excellent organizational and project management skills
  • Possess superior communication skills, both written and oral
  • Have excellent interpersonal skills that will allow you to establish and maintain strong relationships with the Chamber’s membership network and broader business community
  • Understand the needs of Chamber members and the local business community
  • Be highly self-motivated and work with limited direction
  • Be highly organized and demonstrate superior time management skills
  • Be able to handle changing priorities and strict deadlines
  • Strong attention to detail

EDUCATION AND/OR EXPERIENCE:

  • Minimum of 2-3 years experience in similar role
  • University degree or college diploma is required
  • Skills and experiences in social media, graphic design, WordPress and video editing is an asset
  • Experience with another Chamber or member-based association is an asset

COMPENSATION:

Compensation is commensurate with experience. The term of this position is a one-year contract, to start.

DEADLINE:

Deadline to apply is May 28, 2018. Please submit your resume and cover letter to Whitney Eames at w.eames@hamiltonchamber.ca.

Download PDF version of job description  HERE.